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30 Days Money Back GuaranteeEach of IWRAHOST's web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your order, you will be given a full refund of the contract amount excluding setup fees.
Payment PolicyAll services provided by iwrahost are pre-paid in advance for either one month, one quarter or annual periods.
We use various mode of payment: eSewa, PayWay, ePay, Kumari Bank, Skrill is also an authorized retailer for services provided by iwrahost. iwrahost Sales will be notified about your payment as soon as transaction is completed. Hosting packages will be activated for you within 2 business days and you'll get your account information.
Hosting Account CancellationsIf you no longer require hosting with us, we'd ask that you please raise a support ticket to sales department. This way we can terminate the accounts that aren't in use. If for any reason you are not satisfied with your purchase simply notify us to receive a full refund excluding handling and transactions fee of 20% for every software copy.
We do not require any type of contract so you may cancel service at any time. To cancel an account, you must submit a support ticket to sales department requesting the account cancellation (at least 15 days before your next billing date). You will be notified via support ticket as soon as the cancellation request is completed or if any further information or action is needed on your part. Be sure that you have copies of your web files before you cancel your hosting.
Refund PolicyEach of IWRAHOST's web hosting plans carries a 30 day money back guarantee. We appreciate the fact that you have chosen us as your web hosting provider and value you as our customer. If you are not completely satisfied with our services within the first 30 days of your order you will be given a full refund.
All support ticket requests for account cancellation must be sent to sales department and you should receive reply of your account cancellation request approval from our sales. It will be necessary for the customer to provide the real reason for canceling the account. At this time iwrahost's customer support team will attempt to respond to the customer’s needs in a positive way in order to meet the requirements, and needs of the customer in order to correct any issues and satisfy the customer.
Please note that if you have more than one web hosting account with,br us and only cancel one of the them, the refunded amount can not be transferred to any other of your web hosting accounts that you have with iwrahost.
The refund policy does not cover
- • Fees for dedicated IP address will not be refunded once delivered to client.
- • Fees for SSL certificate will not be refunded once delivered to client.
- • Fees for domain registration, domain renewal, domain transfer will not be refunded once completed.
Modificationsiwrahost reserves the right to modify the present refund policy at any time without any prior notice to you. It is your responsibility to check website for any changes and modifications to the present refund policy.